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Sacramento
City College

Customer Service Academy
Business Division

Business 264 Ethics and Values in the Workplace

 

 

 







 

Course Objectives

All customers expect to be treated ethically and honestly. Students will learn how to evaluate ethical behavior, how to determine what influences our values, and how values influence our actions. Emphasis will be placed on developing a personal ethical philosophy and helping others do the right thing.

Course Content

  • Understanding values and how they influence our actions 
  • Understanding how values operate in the workplace 
  • Determining his/her own values and understanding how those values will affect his/her carrying out the required duties
  • Developing a personal philosophy of ethics and values
  • Why do people do wrong?
  • Helping people do the right thing
  • How consistent are your values with those of your organization?

Methods of Instruction

  • Class discussion and participation
  • Experiential learning activities
  • Individual and group problem solving
  • Case analysis
  • Lecture
  • Video presentation

Additional Information

  • Each course is 9 hours
  • Participants will receive 1/2 unit of college credit per course.


Sacramento City College
3835 Freeport Boulevard · Sacramento, California 95822
This page was last updated: Thursday, August 21, 2008 at 9:50:26 AM