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Sacramento
City College

Customer Service Academy
Business Division

Business 265 Stress Management in the Workplace

 

 

 







 

Course Objectives

Every day, one million Americans call in sick for stress-related reasons. This lowers productivity and compromises customer service. Topics will include the recognition of stress, causes of stress, and the benefits of managing stress. Emphasis will be placed on several ways to handle stress in order to have a more productive professional and personal life.

Course Content

  • Understanding stress and what it costs in the workplace
  • Identifying stressors, both internal and external
  • Diagnosing his/her own stress condition
  • Benefits of stress
  • Understanding ways to manage stress, both personal and organizational
  • Understanding Type A behavior and tips on how to deal with it
  • What can you do to manage the stress in your life?

Methods of Instruction

  • Class discussion and participation
  • Experiential learning activities
  • Individual and group problem solving 
  • Case analysis
  • Lecture
  • Video presentation

Additional Information

  • Each course is 9 hours
  • Participants will receive 1/2 unit of college credit per course.


Sacramento City College
3835 Freeport Boulevard · Sacramento, California 95822
This page was last updated: Thursday, August 21, 2008 at 9:52:47 AM