Business 267 Dealing With Conflict in the Workplace

Course Objectives

We all experience conflict at work. But conflict gets in the way of good business. Topics will include the causes of conflict and strategies for resolving it. Learn strategies for dealing with tough issues and turning difficult customers into loyal customers. Emphasis will be placed on how to work with difficult people, and how to bring out the best in others.

Course Content

• What is conflict?
• Five conflict handling modes
• How to deal with difficult people
• Building better relationships
• How to bring out the best in others
• Tools to help us deal with conflict
• Appreciating differences
• Four step conflict resolution model

Methods of Instruction

• Class discussion and participation
• Experiential learning activities
• Individual and group problem solving
• Case analysis
• Lecture
• Video presentation

Additional Information

• Each course is 9 hours
• Participants will receive 1/2 unit of college credit per course

Sacramento City College
3835 Freeport Boulevard · Sacramento, California 95822
This page was last updated: Thursday, August 21, 2008 at 9:57:16 AM