BUS 260 Exceptional Customer Service .5 Unit
Prerequisite: None.
Hours: 9 hours LEC
Description: This course is designed to introduce the student to the key elements of communication and its importance in providing exceptional customer service. Topics will include verbal and nonverbal communication as well as listening skills. Emphasis will be placed on how to effectively and constructively communicate with internal and external customers. The goal is to provide practical, hands-on skills to non-management level personnel.
Schedule: Other Term, Jan 20-Feb 03
W 6:00PM-09:05PM LEC P.Narvand SCC MAIN BUS 222 13011
Three class meetings - January 20, 27 and February 3
On-Campus
BUS 265 Stress Managment in the Workplace .5 Unit
Prerequisite: None.
Hours: 9 hours LEC
Description: This course is designed to acquaint the student with the elements of stress management and its importance in providing exceptional customer service. Topics will include the recognition of stress, causes of stress, and the benefits of managing stress. Emphasis will be placed on a multitude of ways to handle stress in order to have a more productive professional and personal life. The goal is to provide practical, hands-on skills to non-management level personnel.
Schedule: Other Term, Feb 10-Feb 24
W 6:00PM-09:05PM LEC K.Morgan SCC MAIN BUS 222 14391
Three class meetings - February 10, 17 and 24.
This is an elective for the Customer Service Certificate of Completion.
On-Campus
BUS 266 Time Management in the Workplace .5 Unit
Prerequisite: None
Hours: 9 hours LEC
Description: This course is designed to introduce the student to the principles of time management and the importance of managing time efficiently in providing exceptional customer service. Specific tools that assist in making the maximum use of one's time will be discussed. Emphasis will be placed on how to prioritize, identifying time wasters, delegation, and goal setting. Basic concepts of managing space will also be covered. The goal is to provide practical, hands-on skills to non-management level personnel.
Schedule: Other Term, Mar 03-Mar 17
W 6:00PM-09:05PM LEC P.Narvand SCC MAIN BUS 222 15441
Three class meetings - March 3, 10 and 17.
This is an elective for the Customer Service Certificate of Completion.
On-Campus
BUS 267 Dealing with Conflict in the Workplace .5 Unit
Prerequisite: None.
Hours: 9 hours LEC
Description: This course is designed to introduce the student to the subject of conflict management and the importance of managing conflict in providing exceptional customer service. Topics will include the meaning of conflict, the causes of conflict between individuals and groups within an organization, and strategies for resolving interpersonal conflict. Emphasis will be placed on how to deal with difficult people, and how to bring out the best in others. The goal is to provide practical, hands-on skills to non-management level personnel.
Schedule: Other Term, Apr 07-Apr 21
W 6:00PM-09:05PM LEC K.Morgan SCC MAIN BUS 222 14395
Three class meetings - April 7, 14 and 21.
This is an elective for the Customer Service Certificate of Completion.
On-Campus
BUS 269 Organizational Change .5 Unit
Prerequisite: None.
Hours: 9 hours LEC
Description: This course is designed to provide the student with an understanding of organizational change and the role it plays in providing exceptional customer service. Topics will include understanding organizational change, theoretical models of change, stages of change, and how to survive and thrive when an organization changes. The goal is to provide practical, hands-on skills to non-management level personnel.
Schedule: Other Term, Apr 28-May 12
W 6:00PM-09:05PM LEC R.LaFrance SCC MAIN BUS 222 14393
Three class meetings - April 28, May 5 and 12.
This is an elective for the Customer Service Certificate of Completion.
On-Campus
Sacramento
City College
3835 Freeport Boulevard · Sacramento, California 95822
This page was last updated: Monday, October 26, 2009 at 9:54:55 AM
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