BUS 261 Exceptional Customer Service .5 Unit
Prerequisite: None.
Hours: 9 hours LEC
Description: This course is designed to provide the student with certain key skills and attitudes in order to effectively meet the needs of customers. The student will be introduced to the concepts of internal and external customers, customer satisfaction, and customer retention. Topics will also include communicating with customers, developing a positive attitude, handling complaints, and sales skills. The goal is to provide practical, hands-on skills to non-management level personnel.
Schedule: Other Term, Aug 27-Sep 10
W 06:00PM-09:05PM Location: SCC MAIN BUS 238 Code: 19153
Three class meetings - August 27; Sept 3 and 10.
This class fulfills a requirement for the Customer Service Certificate of Completion.
BUS 262 Team Building in the Workplace .5 Unit
Prerequisite: None.
Hours: 9 hours LEC
Description: This course is designed to provide the student with an understanding of team building and the role teams play in providing exceptional customer service. Students will learn how effective teams work, common problems teams encounter, and how to resolve them. They will learn to recognize and deal with various coworker personalities and team player styles. The goal is to provide practical, hands-on skills to non-management level personnel.
Schedule: Other Term, Sep 17-Oct 01
W 06:00PM-09:05PM Location: SCC MAIN BUS 238 Code: 19154
Three class meetings - September 17 and 24; October 1.
This class fulfills a requirement for the Customer Service Certificate of Completion.
BUS 263 Attitude in the Workplace .5 Unit
Prerequisite: None.
Hours: 9 hours LEC
Description: This course is designed to introduce the student to the subject of attitude and the importance of a positive attitude in providing exceptional customer service. Certain key skills will help participants maintain a positive attitude in the workplace and at home. The student will be introduced to the concepts of how attitudes are communicated and how to adjust one's own attitude. Topics will also include the primary causes of a bad attitude and specific techniques to improve the attitudes of others. The goal is to provide practical, hands-on skills to non-management level personnel.
Schedule: Other Term, Oct 08-Oct 22
W 06:00PM-09:05PM Location: SCC MAIN BUS 238 Code: 19155
BUS 264 Ethics and Values in the Workplace .5 Unit
Prerequisite: None.
Hours: 9 hours LEC
Description: This course will acquaint the student with the importance of ethics and values in delivering exceptional customer service. Students will learn how to evaluate ethical behavior, how to determine what influences our values, and how values influence actions. Emphasis will be placed on developing a personal ethical philosophy and helping others do the right thing. The goal is to provide practical, hands-on skills to non-management level personnel.
Schedule: Other Term, Oct 29-Nov 12
W 06:00PM-09:05PM Location:SCC MAIN BUS 238 Code:25394
Three class meetings - October 29; November 5 and 12.
BUS 268 Decision Making & Problem Solving in the Workplace .5 Unit
Prerequisite: None.
Hours: 9 hours LEC
Description: This course is designed to introduce the student to the role and importance of effective decision making and problem solving in providing exceptional customer service. Emphasis will be placed on recognized techniques for solving problems, common traps to avoid when making decisions, and tools for generating creative solutions. The goal is to provide practical, hands-on skills to non-management level personnel.
Schedule: Other Term, Dec 03-Dec 17
W 06:00PM-09:05PM Location: SCC MAIN BUS 238 Code:25395
Three class meetings - December 3, 10, and 17.
This class fulfills a requirement for the Customer Service Certificate of Completion.
Sacramento
City College
3835 Freeport Boulevard · Sacramento, California 95822
This page was last updated: Tuesday, August 19, 2008 at 3:52:23 PM
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