Business 260 Communicating With Customers

Course Objectives

Communication is key to customer service success. You will learn how to improve verbal and nonverbal communication, as well as listening skills. Emphasis will be placed on business organizations and how to effectively communicate with both internal and external customers.

Course Content 

• Communicating with customers
• Methods of communication verbal and non-verbal 
• Barriers to effective communication 
• Improving communication skills
• Listening skills
• Telephone communication

Methods of Instruction

• Class discussion and participation
• Experiential learning activities
• Individual and group problem solving 
• Case analysis
• Lecture
• Video presentation

 Additional Information

•  Each course is 9 hours.
•  Participants will receive 1/2 unit of college credit per course.

Sacramento City College
3835 Freeport Boulevard · Sacramento, California 95822
This page was last updated: Thursday, August 21, 2008 at 10:01:59 AM