Business 262 Team Building in the Workplace

Course Objectives

If you can’t work well with your internal customers, you can’t provide quality service to your external customers. Students will learn how effective teams work, common problems teams encounter, and how to resolve them. They will learn to recognize and deal with various coworker personalities and team player styles.

Course Content 

• What is a team 
• Characteristics of an effective team 
• Personality assessment
• Team player survey
• Common team problems
• Internal customers
• Roles of team members
• Teamwork building techniques

Methods of Instruction

• Class discussion and participation
• Experiential learning activities 
• Individual and group problem solving 
• Case analysis
• Lecture
• Video presentation

 Additional Information 

• Each course is 9 hours
• Participants will receive 1/2 unit of college credit per course.

Sacramento City College
3835 Freeport Boulevard · Sacramento, California 95822
This page was last updated: Thursday, August 21, 2008 at 9:47:34 AM