David Schaefer

Good customer service is a requirement for business success, yet few people have ever been trained in the "soft skills" desired by employers.

Sacramento City College now offers a convenient, affordable solution. Each course is only nine hours long and the student earns 1/2 unit of college credit. This award-winning curriculum is offered on the Sacramento City College campus and at convenient, off-campus locations.

Learn how to deliver excellent customer service to increase sales and profits, reduce customer complaints, build customer loyalty, and foster employee teamwork and communication.

Why is good customer service so important?

96 % of unhappy customers leaving without saying anything
Unhappy customers tell an average of 13 people
It costs five times more to gain a new customer than to keep an existing customer

Employers tell us that one of the biggest challenges they face these days is finding employees with quality communication and interpersonal skills - skills that are critical to an employee’s long-term success with both customers and fellow employees. That’s what the Customer Service Academy is all about. We teach employees the vital soft skills that they need for success.

Take just one or two courses or take them all!

Eight courses will earn the student a Customer Service Certificate of Completion.

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